Used: 2002, 2007, 2008, 2009, 2010
Virgin Airlines in its many forms. I have flown with three of their services. The first was with VirginAtlantic back in 2002, during my first trip to London. A friend of mine suggested them and told me they were awesome, so when it came to book my flight and they were on par with being as cheap as any airline, I picked them. Yeah, kind of a disappointment. The seats were super tiny and on my flight from LAX to LHR, none of the entertainment consoles worked. Granted it was the overnight flight and you were supposed to sleep anyway, but a total dissapointment! Luckily, they worked on the way back. Good things: I liked the little bag of goodies you got when you got to your seat. I loved the pen that came in the bag and used it for years. I just liked the way it wrote. Also, I did like the funkyness of it all, but would have gladly changed to blah to get the entertainment working. That was the biggest disappointment. Otherwise, don’t really remember much else about them. Haven’t flown with them since.
Funny enough, I totally forgot about flying on Pacific Blue until this week when I was reading about the change in name to Virgin Australia (from Virgin Blue, see below) to include Virgin’s services in the pacific, outside of Australia. This service started within New Zealand in 2007, when I was living in Auckland, and to promote the new services, the fares were dirt cheap, so I bought some for my family when they came and we had to fly from AKL to CHC. 4 one-way tickets for US$114! But you pay for what you get. They only flew back and forth from AKL, WLG and CHC on various routes a few times a day. It seemed they only had a two or three planes that flew back and forth, granted distances aren’t very far and you can get from AKL to CHC and back in less then 4 hours. But if one flight was delayed, the whole schedule for the day was thrown off. I booked the last flight of the day from AKL to CHC, just in case of any delay and by the time we left AKL, we were about 4 hours delayed and finally left AKL about an hour after we were supposed to land in CHC. It sucked, but it was supposed to be a rest day anyway. So we ended up “resting” in the airport instead of the hotel. Oh well. I was just looking at the PacBlue website and it appears that they do not fly within NZ anymore, just from NZ over to Australia. So I guess those routes didn’t last long the way they were booking them. Oy.
When I was in Australia, they have a low cost airline called VirginBlue. I flew with them from Brisbane up to Cairns. The airline was pleasent enough. At the time I flew with them (October 2008) they allowed one checked bag, so I sent my bag through and there was no problem. You had to pay for all entertainment (though ads screened non-stop on your personal screen for all those that didn’t pay, thankgod, no sound) and the worst part for me was no free drinks, not even water! I almost shat my pants when I heard that. The only water they had was bottled and you had to buy it. I was so mad. I depend on water when I fly and I stupidly forgot my bottle (hell, you can even bring FULL bottles through security when you fly domestically in Australia) but still. We might charge you for every little thing on American airlines, but I would hate to see the day when they won’t even give you water for free with no warning. That is the day, I’ll start to fight.
While I was away, Virgin America started up. One of there big routes that I have taken many times since being home in the LAX-SFO route. They are usually on par with Soutwest when it comes to everyday price, so for the most part, why fly SWA when you can fly Virgin? They are located in Terminal 3 at LAX and Terminal 2 at SFO (having moved recently from the International Terminal). My only recc for the LAX terminal is not to take the last flight of the day, as that is when ALL their flights leave, including some jumbo jets to Australia on VAustralia. The security line is forever (compared to other parts of the day) and it sucks. I have never really had a bad experience on VA. Some flights have been delayed for mechanical and weather issues, but I have always been kept up to date on delays. Since they know that everyone carrys on their luggage now, sometimes you’ll get a message on the overcome, asking people to check their luggage at the gate for free and I almost always do that. Unfortunatly, you have already come through security at that point, but still, it’s one less thing to carry about the terminal. And last time I did that, they let everyone with no luggage, no matter what row you were in to board early and get a jump on watching the tv that they provide on individual screens for everyone for free! That is the best part of Virgin is the entertainment and I always have a hard time choosing what to watch or listen to when I fly them. Their planes are clean and attendents are very nice. I always look forward to flying with them.
Moral: Virgin as an airline brand seems to be hit or miss. All the low cost carriers in Australia have different issues, so VirginBlue having issues is of no surprise. I just got a crap flight on VirginAtlantic. I don’t hold it against them, just everytime I have gone back, they haven’t been the cheapest, so I’ll pass. But I highly reccomend VirginAmerica for all those in the US, if they happen to be going your way.